Covid-19 update - A message from our CEO, Jamie Bellamy

Posted on April 17, 2020

As the current global situation surrounding Covid-19 continues, we wanted to provide our members with an update. 

We are in unprecedented territory, but I would like to reassure you that we are committed to maintaining our service standards to you, where possible. 

Safeguarding our employees 

One of our main priorities is the wellbeing of our employees, so in line with government guidance at the time, we took quite an early decision for the majority of our team to work remotely from home.  We were then able to implement our business continuity strategy prior to the enforced lockdown, which has enabled our team to continue to provide a first-rate service for our members.

Although most of the team are working from home, a maximum of two of our employees will be in the office on a day-to-day basis. These employees (who are taking all necessary measures in terms of social distancing) are there to help us maintain our normal service standards and deal with incoming and outgoing post. 

It’s business as (almost) usual 

Whilst we still aim to maintain our excellent service levels, our usual telephone and postal service levels may be impacted to some degree. We aim to minimise this where possible but would appreciate our members contacting us via email in the first instance ( if you can. 

Alternatively, please use our online chat facility or social media platforms.

You can still use our website to apply online or obtain a quotation.

May we take this opportunity to thank you for your understanding, support and loyalty to the Society during this period.  

Please continue to take care and stay safe. 

For the very latest updates on Covid-19, as well as ways you can protect yourself - please visit the World Health Organization's website here. 

Laura's Avatar

By Laura

Twitter: @SheffieldMutual

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