Our Yorkshire based team can be contacted via our one and only phone number, which we aim to answer within three rings. This phone number connects directly to our member facing team; meaning anyone calling us can reach and speak to a real person without having to wait and go through multiple menu items.
There is no difference in the time it takes to talk to someone about: applying for a policy as a new or existing member, servicing an existing policy or closing (surrendering) investments.
All our calls are recorded to enable us to provide training and development, improve our service and for the protection of the caller.
We will always give an applicant suitable time to reflect before opening a policy, and likewise should a member require to surrender an investment we will not put any unnecessary barriers in place.
If a member is experiencing financial hardship or finds themselves in a vulnerable situation, we encourage them to contact us so we can look at tailored solutions.